Cookie Policy

Effective Date: 01/07/2025
Business Name: Tilehouse Retreats
Website: www.tilehouseretreats.co.uk

1. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, enhance your experience, and provide information to the website owners.

2. How We Use Cookies

We use cookies to:

Enable core functionality such as bookings and security
Understand how visitors use our website (analytics)
Remember your preferences and settings
Help process payments securely through third-party providers

Some of these cookies are essential to the website’s operation, while others are non-essential and require your consent.

3. Types of Cookies We Use

Essential Cookies - Necessary for website functionality, such as navigation and bookings, for example - Session cookies, Inn Style booking cookies.

Analytics Cookies - Help us understand how our website is used and how we can improve it, for example - Google Analytics.

Functionality Cookies - Remember your preferences and improve user experience, for example - Language settings.

Third-Party Cookies - Set by third-party tools used for booking and payments, for example - Stripe, Inn Style.

4. Third-Party Cookies

We use third-party services that may place cookies on your device:

Inn Style – to power our online booking system (Inn Style Privacy Policy)
Stripe – to process secure payments (Stripe Privacy Policy)
Google Analytics – to track anonymous visitor statistics (Google’s Cookie Policy)

We do not control the cookies placed by these providers, but we only work with GDPR-compliant platforms.

5. Cookie Consent and Control

When you first visit our site, you’ll see a cookie banner giving you the option to:

Accept all cookies
Reject non-essential cookies
Adjust your cookie preferences

You can also change or withdraw your consent at any time via your browser settings.

To manage cookies via your browser:

6. How Long Cookies Are Stored

Cookies may be stored on your device:

For the duration of your browsing session (session cookies)
For a longer period to remember settings or preferences (persistent cookies)

You can clear your cookies at any time through your browser settings.

7. Contact Us

If you have any questions about our use of cookies, please contact:

Tilehouse Retreats
Estate Office, Lillingstone House, Lillingstone Dayrell, MK18 5AG
Email: stay@tilehouseretreats.co.uk
Website: www.tilehouseretreats.co.uk

First issued 01/07/2025. Last updated 01/07/2025 by Tilehouse Retreats management.