Privacy Policy

Effective Date: 01/07/2025
Business Name: Tilehouse Retreats
Website: www.tilehouseretreats.co.uk

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal data when you interact with Tilehouse Retreats, including when you book a stay, visit our website, or make a payment via our booking system. We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

We are Tilehouse Retreats, a holiday let business based in Lillingstone Dayrell, offering short-stay accommodation. We manage online bookings through Inn Style, and we process payments using Stripe, both of which operate as secure third-party service providers.

3. What Data We Collect

We may collect and process the following data:

When you book a stay (via our website or Inn Style):

  • Full name

  • Email address and phone number

  • Home address

  • Guest names and party details

  • Booking dates, property, and preferences

  • Payment information (processed by Stripe via Inn Style)

  • IP address and device/browser information (via cookies)

During your stay:

  • Guest check-in data

  • Emergency contact information (if provided)

  • Vehicle registration number (if applicable)

4. How We Use Your Data

We use your personal data to:

  • Manage bookings and guest communication

  • Process payments and issue receipts

  • Send booking confirmations and arrival details

  • Comply with safety, legal, or insurance obligations

  • Improve our services and website performance

  • Send marketing emails (only with your consent)

5. Third-Party Services: Inn Style & Stripe

Inn Style

We use Inn Style Ltd to manage availability, reservations, and guest communications. When you make a booking, your data is processed by Inn Style on our behalf. You can view their Privacy Policy here.

Stripe

All payments made through Inn Style are processed by Stripe, a secure, PCI-compliant global payment processor. Stripe may collect and process your personal and financial information independently of us, for purposes such as:

  • Fraud detection and prevention

  • Payment authorisation and settlement

  • Identity verification and regulatory compliance

Stripe acts as a data controller under its own policies. You can view Stripe’s Privacy Policy here.

We do not store or access your full card details at any point.

6. Legal Bases for Processing

We rely on the following lawful bases:

  • Contractual necessity – to manage your booking

  • Legitimate interest – for communication and administration

  • Consent – for email marketing or optional preferences

  • Legal obligation – for tax, compliance, and guest records

7. Sharing Your Information

We only share your personal data when necessary and only with trusted third parties, including:

  • Inn Style Ltd – for booking and guest management

  • Stripe Payments Europe Ltd – for secure payment processing

  • Legal or public authorities where required

We never sell or rent your data to any third party.

8. Cookies and Analytics

We use cookies on our website to:

  • Provide secure booking functionality

  • Monitor website usage and improve performance

  • Personalise your browsing experience

Some cookies are placed by Inn Style or Stripe during the booking/payment process. You can manage cookies via your browser settings or our cookie banner. For more, please see our Cookie Policy.

9. Data Retention

We retain personal data only as long as necessary to:

  • Fulfil your booking

  • Satisfy legal or insurance requirements

  • Maintain financial records for HMRC compliance

Marketing preferences are retained until you opt out or withdraw consent.

10. Your Data Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or outdated data

  • Request deletion (where legally permitted)

  • Object to or restrict certain processing

  • Withdraw marketing consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us at:

Email: stay@tilehouseretreats.co.uk
Phone: (+44) 7584423039
Address: Estate Office, Lillingstone House, Lillingstone Dayrell, MK18 5AG

11. Policy Updates

We may update this Privacy Policy periodically. The latest version will always be available on our website, with changes communicated where appropriate.

12. Contact Us

If you have any questions about this Privacy Policy or how we use your data:

Tilehouse Retreats
Estate Office, Lillingstone House, Lillingstone Dayrell, MK18 5AG
stay@tilehouseretreats.co.uk
(+44) 7584423039
www.tilehouseretreats.co.uk

First issued 01/07/2025. Last updated 01/07/2025 by Tilehouse Retreats management.